Shipping Policy
At KOKO AND KIN, we strive to deliver your orders quickly and safely so your little ones can enjoy their outfits as soon as possible.
Order Processing
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All orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Across India
We currently ship across India.
Estimated delivery timelines:
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Metro Cities: 3–5 business days
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Tier 2 & Tier 3 Cities: 4–7 business days
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Remote Areas: 5–8 business days
Delivery timelines may vary depending on courier service and location.
Shipping Charges
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Free shipping on all prepaid orders above ₹2000.
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A standard shipping fee may apply to orders below this value.
Shipping charges (if applicable) will be clearly displayed at checkout.
Order Tracking
Once your order is shipped, you will receive:
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A shipping confirmation email or SMS
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A tracking number to monitor your shipment in real time.
Delivery Delays
While we work with reliable courier partners, delays may occasionally occur due to:
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Weather conditions
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Courier operational issues
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High order volumes during sales or festive periods
We appreciate your patience in such situations.
Incorrect Address
Please ensure that your shipping address and contact number are correct while placing the order.
KOKO AND KIN will not be responsible for delivery issues caused by incorrect or incomplete address details.
Undelivered Packages
If a package is returned to us due to:
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Incorrect address
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Customer unavailable after multiple delivery attempts
the order can be re-shipped after additional shipping charges are paid.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: support@kokoandkin.com
Response Time: Within 24–48 hours
Thank you for shopping with KOKO AND KIN, where every outfit is made to celebrate joyful childhood moments.